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Is there anything we can’t do on our phones ? From banking to dating, checking the weather or buying tickets to a movie, we use our phones to manage so many areas of our life. Your customers are used to doing things digitally, so why are you still ...

We all understand the joy of a delightful customer experience. Everything works as expected, staff are friendly and helpful, and we feel appreciated. Unfortunately, we also know the frustration of bad customer service - being on hold for an hour then having the line disconnect, or finding out from ...

With rising inflation and supply costs, everyone is looking for ways to maintain profit margins. The old expression “ time is money” is as true today as it ever has. In business, the more time required for an administrative task, the more it costs. These costs can be ...

There is one thing everyone can agree on. Whether it’s a business or non profit organization, B2C or B2B, service sector or manufacturing - the customer counts. It’s customer satisfaction which drives revenue, referrals, and expansion. What does this have to do with ...