Blogs

Is there anything we can’t do on our phones ? From banking to dating, checking the weather or buying tickets to a movie, we use our phones to manage so many areas of our life. Your customers are used to doing things digitally, so why are you still ...

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We all understand the joy of a delightful customer experience. Everything works as expected, staff are friendly and helpful, and we feel appreciated. Unfortunately, we also know the frustration of bad customer service - being on hold for an hour then having the line disconnect, or finding out from ...

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With rising inflation and supply costs, everyone is looking for ways to maintain profit margins. The old expression “ time is money” is as true today as it ever has. In business, the more time required for an administrative task, the more it costs. These costs can be ...

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There is one thing everyone can agree on. Whether it’s a business or non profit organization, B2C or B2B, service sector or manufacturing - the customer counts. It’s customer satisfaction which drives revenue, referrals, and expansion. What does this have to do with ...

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