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Customer Online Purchase Survey

Date

Name (optional)

What brought you to our site?*

Did you accomplish everything you came to the site for?*

Yes No

Did you contact online customer service?*

Yes No

Was customer service able to help you?

Yes No

How did you shop with us?*

Would you purchase from our site again?*

Yes No

Would you recommend our site to friends and family?*

Yes No

Please share more about your purchase experience and/or the product you purchased.*

Please share comments/suggestions to help us improve the online shopping experience.*

	Excellent	Good	Poor	Very Poor	N/A
Variety of products
Availability of products
Quality of products
Purchase arrived on time
Product was securely packaged
Prices were competitive
Website was easy to navigate
Website design was pleasing