• IT Support Satisfaction Survey

• 
  
• Date of Support*
• Ticket#*
• Employee Name, Title
• Department

• ---

• Reason for Support request*

  Computer/Laptop Connection Mobile Device Software Applications
• How quickly did IT respond?

  Less than 1 hour 1 to 4 hours 4 to 8 hours 8 hours
• Was the issue resolved during that response?*
  Yes No

  If no, why?
• Rate the quality of the Support service based on the following:*

  5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor
• Communication/Clarity
• Friendliness
• Knowledge
• Preparedness